Privacy Policy
CosmiCycles LLC (“CosmiCycles,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://cosmicycles.com (the “Site”), use our online booking system, or otherwise interact with us (collectively, the “Services”).
Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Services.
Important Note: This Privacy Policy is a general template and does not constitute legal advice. Laws vary by jurisdiction; you should have a qualified attorney review and adapt this policy for your specific business and location.
1. Scope
This Privacy Policy applies to information we collect:
Through our Site and any related subdomains.
Through online booking platforms we use (such as Peek Pro or FareHarbor).
Through payment platforms and processors we use (such as Stripe and Squarespace Payments).
Through email, text, and other electronic communications between you and us.
In person, when you sign waivers, complete forms, or provide contact details at events or rentals.
It does not apply to third-party websites, apps, or services that we do not control, even if they are linked from our Site.
2. Information We Collect
We may collect information about you in various ways. The types of information we collect depend on how you interact with us.
2.1 Information You Provide Directly
When you use our Services, you may provide us with:
Contact Information
Name
Email address
Phone number
Mailing address or campsite/RV site number (for deliveries)
Booking & Rental Information
Reservation details, dates, locations, and times
Number and type of e-bikes or equipment rented
Group size and participant details (where required)
Preferences, notes, or special requests you voluntarily share
Payment Information
We do not typically store your full payment card details ourselves. Payments are processed by third-party payment processors such as Stripe and Squarespace Payments (collectively, “Payment Processors”). These providers may collect:Name
Billing address
Payment card details
Transaction details
We receive limited information from them, such as confirmation of payment, transaction status, and in some cases, the last four digits of your card.
Waivers & Safety Forms
Signature (electronic or physical)
Acknowledgements of risk and safety rules
Emergency contact information (if requested)
Health/fitness information you voluntarily share (e.g., mobility concerns, conditions we should be aware of for your safety)
Communication Information
Messages you send us via email, contact forms, social media, text, or chat
Feedback, reviews, or survey responses
Marketing Preferences
Your choices regarding receiving promotional emails, texts, or other communications
2.2 Information Collected Automatically
When you visit our Site or use our online systems, we and our service providers may automatically collect:
Device & Usage Information
IP address
Browser type and version
Operating system
Device identifiers
Referring/exit pages
Pages viewed, time spent, links clicked, and other browsing behavior
Cookies & Similar Technologies
We use cookies, pixels, and similar technologies to:Operate and secure the Site
Remember your preferences
Understand how visitors use our Services
Improve performance and user experience
For more detail, see Section 7 – Cookies & Tracking Technologies.
2.3 Information from Third Parties
We may receive information about you from:
Booking Platforms (Peek Pro or FareHarbor)
If you make a reservation through Peek Pro or FareHarbor, they may share with us:Your name and contact information
Booking details (date, time, number/type of bikes, location)
Payment status and related booking metadata
Payment Processors (Stripe and Squarespace Payments)
When you make a payment, Stripe or Squarespace Payments may share limited information with us, such as:Payment confirmation or failure
Transaction ID, amount, and date
Limited card details (e.g., last 4 digits)
We do not receive or store your full card number or CVV.
Website and Analytics Providers
Our hosting and analytics providers may give us aggregated or pseudonymized information about how visitors use our Site (e.g., page views, general location, device type).Social Media Platforms
If you interact with us via social media (e.g., Instagram, Facebook), we may receive your public profile information and any information you choose to share with us.Referral Partners & RV Parks
When you book through a partner or RV park/campground, we may receive your name, contact information, rental dates, and site or space number to coordinate logistics and safety.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Operate the Services
Process bookings and reservations
Arrange bike delivery and pickup
Verify identity as needed
Communicate about your rental or event
Manage waivers and participant information
To Communicate with You
Send booking confirmations, reminders, updates, and logistical information
Respond to your questions and support requests
Send service-related notices, such as changes to our policies or safety information
To Process Payments and Prevent Fraud
Facilitate payment transactions through Stripe and Squarespace Payments
Verify billing information and reduce the risk of fraudulent transactions
Detect, prevent, and respond to misuse, abuse, or security incidents
To Improve and Personalize Our Services
Analyze trends, usage, and activities on our Site and Services
Improve our website, offerings, and customer experience
Personalize the content and information we send or display to you
For Marketing and Promotional Purposes (where permitted by law)
Send newsletters, special offers, and event announcements
Inform you about new services, promotions, or updates
Tailor communications based on your past bookings or interests
You can opt out of marketing emails at any time by following the unsubscribe instructions in our communications or by contacting us directly.
To Comply with Legal Obligations
Maintain records for tax, accounting, and auditing purposes
Respond to legal requests or lawful government demands
Enforce our terms and conditions and protect our rights, property, and safety
With Your Consent
For any other purpose disclosed at the time of collection, if we ask for and obtain your consent. You may withdraw consent at any time.
4. Legal Bases for Processing (EEA/UK Visitors)
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data under one or more of the following legal bases:
Contract: To fulfill our contract with you, such as processing bookings and providing rentals.
Legitimate Interests: To operate, improve, and secure our Services, provided these interests are not overridden by your rights and interests.
Legal Obligation: To comply with legal, tax, and regulatory requirements.
Consent: Where required (e.g., for certain marketing activities or cookies). You may withdraw consent at any time.
5. How We Share Your Information
We do not sell your personal information. We may share your information as follows:
Service Providers & Vendors
We engage trusted third parties to help us operate our business and provide the Services, including:Booking platforms: Peek Pro, FareHarbor
Payment processors: Stripe, Squarespace Payments
Website hosting and maintenance providers
Email and communication platforms
Analytics and security providers
Cloud storage and document management services
These service providers are authorized to use your information only as necessary to provide services to us.
Business Partners & RV Parks
If you book through or for a stay at an RV park, campground, or other partner location, we may share limited information (e.g., name, site number, rental times, number of bikes) to coordinate logistics, access, and safety.Legal & Safety Purposes
We may disclose information if we believe it is reasonably necessary to:Comply with any applicable law, regulation, legal process, or governmental request
Enforce our agreements and policies
Protect the rights, property, or safety of CosmiCycles, our customers, or others
Detect, prevent, or address fraud, security, or technical issues
Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.With Your Consent
We may share your information with third parties for other purposes if you consent to such sharing.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide the Services you request
Fulfill the purposes described in this Privacy Policy
Comply with our legal, tax, and accounting obligations
Resolve disputes and enforce our agreements
Retention periods vary depending on the type of data and how we use it. When information is no longer needed, we will delete or anonymize it where feasible.
7. Cookies & Tracking Technologies
We and our service providers use cookies and similar technologies (such as web beacons and pixels) to:
Remember your settings and preferences
Keep you logged in where applicable
Analyze traffic and usage trends
Improve the performance, security, and usability of the Site
Types of cookies we may use include:
Strictly Necessary Cookies: Required for essential Site functions (e.g., security, network management).
Performance/Analytics Cookies: Help us understand how visitors use the Site.
Functionality Cookies: Allow us to remember your preferences and settings.
Advertising/Marketing Cookies: If used, these help deliver relevant ads and measure their effectiveness.
You can typically set your browser to refuse cookies or to alert you when cookies are being set. If you disable or reject cookies, some features of the Site may not function properly.
8. Data Security
We take reasonable administrative, technical, and physical measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Children’s Privacy
Our Services are not intended for children under 13 years of age (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under that age without verifiable parental consent.
If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete that information. If you believe we might have any information from or about a child, please contact us using the details below.
10. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, which may include:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal exceptions.
Restriction: Request that we restrict how we process your information.
Objection: Object to certain processing, including direct marketing.
Data Portability: Request a copy of your information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at [email protected]
] with “Privacy Request” in the subject line. We may need to verify your identity before fulfilling your request.
10.1 California Privacy Rights (if applicable)
If you are a California resident, state law may provide you with additional rights regarding your personal information. At this time, CosmiCycles does not meet the thresholds that would require full compliance with the California Consumer Privacy Act (CCPA/CPRA), but we aim to respect the spirit of those rights where reasonable. You may still contact us with any privacy-related questions or requests.
11. Do Not Track
Some browsers offer a “Do Not Track” (DNT) signal. There is currently no universally accepted standard governing how to respond to DNT signals, and we do not currently respond to them. We will review and may update this practice if standards evolve.
12. Third-Party Links
Our Site and communications may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices or the content of those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.
13. International Data Transfers
If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers are located. These countries may have data protection laws that are different from those in your country.
Where required by law, we take steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date at the top of this page. In some cases, we may also provide additional notice (such as posting a prominent notice on our Site or sending you a notification).
Your continued use of the Services after any changes become effective means you accept the updated Privacy Policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
CosmiCycles LLC
Email: [email protected]
Phone: (602) 622-8513